Shipping policy

Shipping Policy

Shipping Time & Carriers

Once processed, orders are shipped via [carrier(s) — e.g., USPS, UPS, FedEx]. Estimated delivery times vary by destination and shipping method selected at checkout. Estimated delivery times are not guaranteed.

Liability for Lost, Stolen, or Delayed Packages

Once a package is handed off to the carrier, it is no longer in our possession or control. We are not liable for packages that are lost, stolen, delayed, or damaged in transit. If a package does not arrive or arrives damaged, the customer is responsible for filing a claim directly with the carrier.

Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not liable for orders that are delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Orders returned to us due to an undeliverable address may be subject to additional shipping charges to resend.

Customs, Duties & International Orders

International customers are responsible for any customs fees, import duties, or taxes assessed by their country. We are not liable for delays caused by customs processing.

Contact

Questions about this policy can be directed to trey@terraceclothing.com